Return & Exchange Policy
RETURNS & EXCHANGES
Alpha Sport Shop offers a 30 Day return window
- Items purchased online or in store may be exchanged or returned for full refund within 30 days of the invoice date.
- Items must be unused and in the condition they were received.
- Used paddles may be exchange for 85% credit to be used towards their next purchase if shipped back with 21 days of purchase. Paddle must be in like new condition with original packaging including.
- Anything final sale will not be returned or exchange so if you’re buying shoes, make sure to measure your feet first and check with us if they be suitable first.
Where To Return
All pick up and online purchases may be returned to our North Vancouver location.
Customers are responsible for shipping fees on return shipments for refund or exchange. Most exchanged shipments can be shipped back to the customer at no extra cost. Return shipping must be a pre-paid, traceable method to ensure safe delivery.
Online orders can be returned to:
Pickleball Paddle Shop
1435 Glassboro Rd
HOW TO RETURN OR EXCHANGE ITEMS
- Returned footwear must be unused and unworn (dirt free and odour free).
- Footwear must be returned in the manufacturer's original box.
- Paddles must be returned in the condition it was received.
- Only paddles without traces of ball marks and without signs of wear on the bumper guard may be exchanged or returned for full refund.
- Customers returning paddled with signs of wear wwill only receive an 85% credit towards their next purchase.
- Clothing must be returned in the condition it was received, with tags and labels still attached.
- Clothing must be unwashed, unworn and unused.
Any item returned for exchange or refund that does not comply with our policy will either be refused or returned at the customer's expense, or will be fully or partially accepted depending on the condition of the item.
If you have any questions regarding our return policy, please write us at AlphaBeachTennis@gmail.com We will be more than happy to answer.